Netflix is a gateway to hundreds and thousands of movies, documentaries, comedy shows, and Netflix Originals. Usually, users don’t face any difficulty streaming Netflix content except for a few instances when they receive error code messages.
One of the most common Netflix streaming errors is Error Code NW-2-5 which may hinder your entire streaming experience if not dealt with in time. What causes Netflix Error NW-2-5, and what can you do to fix this? This is what we’re going to explore in today’s article…
The Netflix Error Code NW-2-5 can pop up for a variety of reasons. Sometimes it is caused by an issue with your internet connection, or there may be a problem with your device's settings.
Also, this could result from trying to stream Netflix from a region where the service is unavailable. Whatever the reason, you can take a few simple steps to try and fix the error.
Also read: How to Change Netflix Password?
To fix NW-2-5, you first need to check if the network you are connected to can handle streaming. Many public Wi-Fi networks are not designed for video streaming and can often cause issues like this. If you're at home, try connecting your router with an Ethernet cable to see if that makes a difference.
If you're using a mobile device, check to see if there are any restrictions in place that could be causing the problem. For example, some mobile networks do not allow streaming videos unless you have a specific data plan.
Another common reason for the NW-2-5 error code is your device's incorrect date and time settings. Netflix requires that your device has the correct date and time to stream content. To fix this, go into the settings on your device and check that the date and time are set correctly.
To stream Netflix, your device must have a robust and active internet connection. To check if you have an active internet connection, try opening a website in your web browser.
If the website loads, you have an active internet connection, but if you face any sort of loading issues, then you will need to troubleshoot your internet connection first before heading over to the next steps.
You can also try connecting to a different Wi-Fi network. Once you have verified that your device has an active internet connection, try streaming Netflix again.
If you're still having trouble streaming Netflix, try restarting your device. For most devices, a simple restart will fix any minor software glitches that may be causing the NW-25 error code.
To restart your device:
- Press and hold the power button on your device until the power off option appears
- Tap or select the power-off option
- Wait 30 seconds before turning your device back on by pressing and holding the power button again
Once your device has been turned back on, try streaming Netflix again. If you still see the NW-2-5 error code, move on to the next step.
It's also likely that your device cannot connect to Netflix due to a DNS issue. DNS is what allows your device to convert a website's name into its IP address.
To fix this problem, you'll need to configure your DNS settings on your device. For most devices, this can be done in the network/connection settings menu. Once you've accessed your device's network/connection settings menu:
- Select Automatic for both DHCP Host Name and DNS Settings
- Restart your device and try streaming Netflix again
Also read: How to Sign Up for Netflix with a TV Code?
There Is a possibility that your Internet service is not fast enough. To stream Netflix, you need a minimum download speed of 25 Mbps.
You can use an online speed test tool to check your Internet speed. If your results are less than 25 Mbps, we recommend upgrading your Internet service.
If you're using a firewall, make sure it's not blocking Netflix. To do this, you'll need to add Netflix to your list of allowed programs or applications in your firewall settings.
Contact your firewall manufacturer for instructions on how to do this, or visit their website for support.
Cookies and cache are temporary files stored on your computer by websites you visit. Over time, these files can accumulate and cause problems with loading web pages.
To clear your cookies and cache, you need to:
- Open your browser and go to the Settings or Preferences menu
- Select the Privacy or History tab
- Under Cookies, select Delete cookies
- Under Cache, select Clear browsing data or Clear cache
- Close and reopen your browser, then try Netflix again
If you continue to experience issues after trying all the methods above, your internet service provider (ISP) may be blocking access to Netflix.
To resolve this problem, call your ISP and ask them if they are blocking Netflix and request that they unblock it. If your ISP cannot unblock Netflix, we recommend signing up for a VPN. This will allow you to route your traffic through a server in another country where Netflix is not blocked.
If you have BT Parental Controls enabled, you need to disable them to access Netflix. To do this, follow the steps below:
- Open a web browser and go to bt.com/parentalcontrols
- Enter your BT ID and password. If you don't have a BT ID, click the link to create one
- Once logged in, click on the MyBT tab at the top of the screen
- Click on the Manage parental controls link under My services
- Select the device you want to remove parental controls from and click Remove next to it
- Confirm that you want to remove parental controls by clicking Yes, remove now
Internet connectivity is one of the biggest culprits when it comes to online streaming. We shared several ways with you in the last section you can use to ensure smooth Netflix streaming on your devices.
FlixPal Netflix Downloader is the ultimate solution one can use to download and save their all-time favorite Netflix videos and shows. This means you can stream your desired content without having to look for the active Wi-Fi signals all the time.
It supports 1080p resolution with the availability of multiple audio track options for the users to choose from. Not only this, you’re even allowed to download files in bulk with metadata downloaded.
Also read: 10 Best Porn Movies on Netflix to Watch 2022
Netflix Error Code NW-2-5 can be easily resolved with the tips we just shared in this article. Also, we have recommended a tool called FlixPal Netflix Downloader that enables viewers to enjoy movies and shows offline in the best possible quality.