Troubleshooting for Prime Video Internet Connectivity Problem

2022.03.22
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Here are a few things you can do to resolve Amazon Prime Video internet connectivity problems on your device.

Prime Video connectivity problems can be pretty annoying for the users. That is because these issues can literally ruin their online streaming experience. You don’t want that.

The question is what exactly causes those issues and what you can do to resolve them.

That is exactly what we are going to discuss in this article.

Troubleshooting for Prime Video Internet Connectivity Problem

Prime Video says, “you may receive an error message while using the Prime Video app due to three possible reasons. First, enter the wrong password for your Wi-Fi network. Second, outdated firmware or OS. Third, the chances of your device being disconnected from the internet service.”

Here are a few things you can do to resolve Amazon Prime Video internet connectivity problems on your device.

Check Your Internet Connection

The internet is not always reliable, but you can fix the Amazon Prime Video internet connectivity problem by ensuring your computer or device has access to Wi-Fi. Check for an existing connection in the settings menu on devices

if there isn't one, try connecting directly through router/modem (even though this may seem backward). Next, ensure that all other necessities like power supply, etc., are met appropriately.

A good way to test the internet connection is by visiting any website other than Prime Video. If these sites load without any issues, the problem may be with Amazon Prime Video.

Check Amazon Prime Video's System Status Page

If the website is down, you would not be able to watch anything. Check Amazon's system status page to see any current issues with Amazon video. The system’s status page will also let you know if there have been any past problems.

To do this, go to Amazon's help page and scroll down to the "Contact Us" section. Next to "Select an Issue," click on the drop-down menu and select " Prime Video." Then, under "Select a Topic," choose " Prime Video System Status."

A list of current and past problems will appear on the right side of the screen. If there are no current problems, try clearing your browser's cache and cookies and reloading the page.

Restart Your Wi-Fi Router

If nothing works, the next step is to restart your Wi-Fi router. This will clear any potential problems with your internet connection.

To do this:

  • Unplug your router from the power outlet and wait for 30 seconds
  • Plug it back in and wait for the lights to turn green
  • Once they're all green, try loading the page again

If you're still having issues, contact your ISP internet service provider for help troubleshooting the problem. They may be able to provide you with more specific instructions on fixing the issue.

Internet Speed Can Also Be A Problem

The problem could also be due to your internet speed. Amazon Prime Video requires a minimum internet speed of 0.75mbps to work properly.

You can test your internet speed by going to third-party websites and clicking the "Begin Test" button. Once the test is complete, you'll see your current download and upload speeds.

If your speeds are below 0.75mbps, you'll need to contact your ISP to upgrade your plan. Once you have a faster internet connection, try to stream Prime Video again.

Try Removing And Installing Amazon Prime Video

Try removing the app and then reinstalling it. To do this, go to your device's Settings menu and select "Apps."

Find Amazon Prime Video in the list of installed apps and tap on it. Select "Uninstall" and confirm that you want to remove the app.

Once Amazon Prime Video has been removed, go to the Google Play Store or App Store and search for "Amazon Prime Video." Install the app.

Check If Any Essential Update Is Missing From Amazon Prime Video

Updates are crucial if your prime video says internet connectivity problem. If an update is pending or if you're using an outdated version of Amazon Prime Video, it could be the reason the app isn't working correctly.

To check for updates on Android, open the Google Play Store and search for "Amazon Prime Video." If an update is available, tap "Update."

On iOS devices, go to the App Store and select "Updates." Find Amazon Prime Video in the list of apps with pending updates and tap "Update" next to it. if you have done everything correctly, your prime video internet connectivity problem apple tv might get resolved

Try Connecting Your Device Via Hotspot

If you're having trouble connecting to the internet while using Amazon Prime Video, try connecting your device to a hotspot. This will bypass any potential router issues and help determine if the problem lies with your internet connection or Amazon Prime Video itself.

To connect your device to a hotspot, open the Settings app and tap "Personal Hotspot." Turn on Personal Hotspot and make sure it's set to "WiFi" under Connection Type. Then, use the password provided to connect your device to the hotspot.

Once you're connected, open Amazon Prime Video and see if it works. If it does, there's an issue with your home network that you'll need to troubleshoot. If it doesn't, the problem lies with Amazon Prime Video, and you'll need to contact customer support.

Restart Your Streaming Device

You can always restart your streaming device. To do this on Amazon Fire TV, go to Settings > Device > Restart. On Roku, go to Settings > System > Power > System Restart. Once your device has restarted, your prime video internet connectivity Roku should be resolved.

Restarting your streaming device will usually fix any minor glitches that might be causing problems, and it won't rest any of your settings.

Turn Off Any VPN Services

Using a Prime Video VPN is one of the most common reasons Amazon Prime Video doesn't work. VPNs can sometimes block certain features, like Amazon Prime Video.

If you're not sure how to turn off your VPN service, contact your VPN provider for help. You can also try to connect to a different VPN server.

Contacting The Support

If you've tried all of these troubleshooting steps and Amazon Prime is not working, the next step is to contact customer support. You can do this by going to the Amazon website and clicking on "Contact Us" at the bottom of the page. From there, you'll need to sign in with your Amazon account information and then choose "Prime Video" from the list of topics. After that, you'll be able to choose how to contact customer support (phone, email, or chat). You can always tell them that I have Amazon prime, but I can't watch videos.

Prime Video Connectivity issues are pretty common and may disrupt your streaming journey for a while. But we won’t let your weekend ruin because of Prime Video internet connectivity problems.

Why not watch some amazing AI movies from Netflix during this time? Feel free to check this guide to pick the best ones for the coming weekend: Top Robot Movies on Netflix to Watch in 2022

Prime Video Internet Connectivity Issues on Different Devices

The good thing about Prime Video is that you can stream that on different devices, including Roku, Smart TVs, and Apple TV. This means you may encounter internet connectivity issues on any of these devices too. Here’s what you can do to quickly fix those issues…

Prime Video Internet Connectivity Problem on Roku

Here are a few things you can do if you’re having troubles streaming Prime Video on Roku:

  • Power cycle your Roku
  • Check the internet connectivity, restart/reset your router
  • Disable all VPN apps
  • If nothing works, factory set your Roku device

Prime Video Internet Connectivity Problem on Smart TVs

Follow these easy peasy steps if you’re facing internet connectivity issues on smart TVs:

  • Restart your streaming device
  • Switch from wireless to wired network
  • Update your Prime Video app
  • Clear your Prime video app’s cache

Prime Video Internet Connectivity Problem on Apple TV

Here’s what you can do to resolve internet connectivity or streaming issues on Apple TV while using the Prime Video app:

  • Restart Apple TV
  • Reinstall the app
  • Reset router
  • Contact customer support

Did you know you can also stream Apple TV on your FireStick? Read the full guide here: How to Watch Apple TV on FireStick 2022?

How to Download Prime Video Content for Offline Viewing?

Internet connectivity issues can be frustrating for binge-watcher and passionate Prime Video fans. The good news is there are numerous downloaders out there that enable you to download videos and movies from the official Prime Video platform so you can enjoy them offline, whenever and wherever you want - that too without worrying about internet signals.

In this section, we’re going to introduce you to one of the best downloaders available in the market that includes tons of features to help you download videos from Prime Video.

Here it is, FlixPal Amazon Downloader.

Now, if video downloaders aren’t a new concept for you and you have already used a few in the past, you must be familiar with 2Conv.ch. The good news is your favorite downloader has now turned into a more intuitive software and is currently available with the name of FlixPal Amazon Downloader.

Yes, 2Conv.ch has now officially transformed into FlixPal Downloader. Read the full guide here: Is 2Conv.ch Still Available in 2022?

Speaking of FlixPal Amazon downloader

It is a feature-rich tool that gives users the best of both worlds - intriguing features of 2Conv.ch plus some advanced features of FlixPal itself. Here are some of the many features of this impressive downloader you don’t want to miss out on:

Features of FlixPal Amazon Downloader

  • Support for regional Prime Video websites, including the US, Japan, and major European countries too
  • FHD 1080p resolution
  • No ads
  • Batch downloads
  • Save subtitles as external files (you can also remux them into videos)
  • No playback issues, thanks to MP4 conversion
  • High-speed downloads due to GPU boost

How to Use?

  • Download and install FlixPal Amazon Downloader
  • Open it and choose Amazon from VIP services
  • Choose your favorite video and play it on your device
  • Click Download Now

Final Wrap Up

We’re finally down to the conclusion. In this troubleshooting guide, we talked about several reasons your Prime Video streaming may get interrupted due to internet connectivity. Plus, we also shared with you some of the quick fixes you can make to get hold of them.

In the second half of this article, we introduced you to FlixPal Amazon Downloader which can download videos for you so you no longer have to think about internet connectivity.